Terms & Conditions
Our delivery drivers carry change for 1000THB at all times. All payments must be made in THB. Tipping is appreciated but optional. We don't have service charges or hidden fees. All prices shown are VAT inclusive.
We accept the following forms of payment:
• Cash on delivery
• Online credit card payments: Visa and Mastercard. Our riders do not carry credit card machines.
• Bank transfer: you must send proof of pay-in before we will release your order.
Credit card processing is done safely and securely through Omise https://www.omise.co/. We do not keep any of your credit card information on file. If you paid online and are issued a refund, please allow up to 30 days for the funds to hit your account.
Pre-Orders & Cancellation of Orders
Your Order Confirmation is a record of our agreement to deliver the products ordered and paid for in full. If someone else made a Booking on your behalf, you agree that such person acted as your agent.
Amendments to the order or delivery time can be made no later than 60 minutes prior to the start of the delivery window booked. Changes to the order must be made by phoning us direct. Differences in the amount owed by either party will be settled in cash at the time of delivery. Cancellations within 60 minutes of the start of the delivery window will be charged in full. There are no exceptions to this policy.
Orders scheduled for immediate delivery may be canceled within 5 minutes of: a) hanging up the phone with the operator or b) receiving your order confirmation email. Customers who repeatedly cancel orders after this 5-minute window will be banned without warning.
We ask that you respect the vendor/customer relationship. It hurts our business when you order and don't come to the door to pick up your food. We understand that sometimes your battery runs out or you fall asleep and forget, but if this happens multiple times, we will be forced to stop accepting orders from you. We don't want to do that. We are a small business and simply don't have the margins to be throwing food in the trash.
First and Last Order
Last order is at 8.59PM by OUR clock. If your clock is 5 minutes behind ours, there is nothing we can do. Our clock is calibrated atomically.
First order is at 9AM. If we receive an advance order from you scheduled for 9AM, we will deliver it no later than 10AM. If you want delivery at 9AM, we can accommodate your request only with advance warning returned with acknowledgment by our staff.
We aim to have all our menu items on the menu at all times. Occasionally, however, we run out of fresh imported produce and have to remove or use replacement ingredients for some dishes. The most commonly affected items are cremini mushrooms, red onions, baby spinach and banana peppers. We have to order these a week in advance, and when they're finished, we have no way to rush out and get more. Some of our frozen quick serve items such as wedge fries and straight cut French fries are also subject to availability.
All of our bread, cookies and brownies are baked fresh. Nothing stays in stock for more than 48 hours. As a small business that is also concerned with sustainability, we try to avoid waste where possible. We endeavor to have our bread and desserts in stock at all times; however, there will be times when we won’t have an item. Please accept our apologies in advance.
Our goal is to be the best sandwich delivery service in the market which includes an excellent reputation for on-time delivery - under 60 minutes. Unfortunately, things don't always go to plan and factors, such as weather, staff illness and traffic conditions prevent us from achieving this. Please be patient and trust that we are doing everything in our power to deliver your food expeditiously.
All images on our website are actual images of our food. These images, however, are for illustrative purposes. Individual features such as ingredients, color and degree of fullness may vary. All images are intended to give a general indication of the finished product only and should not be used for purchase purposes. Please refer to product description for details of specific products. Images are not intended to form any part of any contract.
If we make a mistake, we will own up to it and compensate you accordingly. Our goal is to make you happy at all costs. When you send a complaint, however, try to be as constructive as possible, so we can make adjustments to our business. Being a dick never helps especially when the people fielding your grievances aren’t native speakers. We are simply looking for a chance to improve and serve you better.